Contact Us
Questions about our guides, the free checklist, or an order? Send a message using the form below and we will reply within one to two business days — usually sooner.
What we can help with
- Orders and downloads. If a purchase link did not arrive, or a file will not open, tell us the email address you ordered with and we will resend it.
- Refunds. Reply to your order email or write to us here — no forms to fill in and no explanation required.
- Using the guides. Stuck on a step, or not sure which room to start with? Describe the situation and we will point you to the right section.
- Suggestions. If something in a checklist was unclear, or you wish we covered a topic we have missed, we genuinely want to hear it.
You may find the answer faster here
Many questions are already answered in our free guides. The home safety checklist covers the room-by-room walkthrough, what to do after a fall covers the first minutes and the days that follow, and the free printable checklist is the quickest starting point of all.
One thing we cannot do
We are not able to give medical advice, and we will not try. If you are dealing with falls, dizziness, new weakness, or a change in balance, please speak with a doctor — a fall-risk assessment or a referral to a physical therapist will help far more than anything we could say by email.